Scale Wizard – Privacy Policy
This Privacy Policy explains how Wizard Apps Ltd (“we”, “us”, “our”) collects, uses, and protects information when you use the Scale Wizard mobile application (the “App”).
If you do not agree with this Privacy Policy, please do not use the App.
1. Information we collect
Depending on how you use the App, we may collect the following:
- Support and communications: if you contact us, we may receive your email address and the contents of your message.
- Feedback: if you choose to submit feedback, we may collect the information you provide.
- Technical and diagnostic data: device information, crash logs, performance data, and basic usage data to help us improve reliability and fix issues.
We do not knowingly collect special category data (such as health information). Please do not send sensitive or confidential information to us via support channels.
2. How we use information
We use information to:
- Provide and maintain the App.
- Respond to support requests and communications.
- Improve features, performance, and user experience.
- Detect, prevent, and address technical issues and abuse.
3. Legal bases (UK GDPR)
Where UK GDPR applies, we process personal data under one or more of the following legal bases:
- Consent (e.g., where you choose to provide feedback).
- Legitimate interests (e.g., app reliability, analytics, and improvement), balanced against your rights.
- Legal obligation (where we must comply with law).
4. Sharing information
We do not sell your personal data. We may share information with service providers who help us operate the App, such as hosting, analytics, and crash reporting providers, but only as needed and with appropriate safeguards.
The App may also contain links to third-party services (for example, YouTube). Third parties have their own privacy policies and we are not responsible for their practices.
5. Subscriptions and purchases
If you purchase a subscription via Apple In-App Purchases, Apple processes the payment. We do not receive your full payment details (such as card numbers). Apple may provide us with limited purchase-related information (for example, whether a subscription is active) to enable access to paid features.
6. Data retention
We retain personal data only as long as necessary for the purposes described above, including compliance with legal obligations, resolving disputes, and enforcing our agreements.
7. Security
We use reasonable technical and organisational measures to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children
The App is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us and we will take appropriate steps.
9. Your rights
You may have rights under applicable data protection laws, including to request access to, correction of, or deletion of your personal data, or to object to certain processing. To exercise rights, contact us using the details below.
10. International transfers
If we transfer personal data outside the UK, we will use appropriate safeguards required by applicable law.
11. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date will be revised when changes are made.
12. Contact
If you have questions about this Privacy Policy, or wish to exercise your rights, please contact:
Wizard Apps Ltd
support@scale-wizard.com
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